TROUBLE SHOOTING
Replacement Policy for XCOR and XCOR PRO Components
AXIL does not offer replacement of individual earbuds or charging cases. If your earbuds or charging case are lost, damaged, or malfunctioning, AXIL cannot provide a separate replacement for that part. Warranty coverage applies only to the complete d
Troubleshooting Charging and Connectivity Issues for XCOR PRO Earbuds
If your XCOR earbuds are not charging, connecting, or pairing properly, please follow the steps below. These solutions resolve most common issues. On your phone, forget the XCOR earbuds from your Bluetooth device list. Turn your phone off, then resta
Charging Your XCOR and XCOR PRO Earbuds
If your XCOR or XCOR PRO earbuds are not charging properly, please follow these tips to ensure proper charging and device care. Always use the USB-C cable provided with your XCOR or XCOR PRO units. Using third-party cables will cause the units not to
XCOR PRO: Bluetooth Connection
Upon opening the case, the XCOR PRO immediately begins searching for Bluetooth. This function is active every time the case is opened. It will remain active for 5 minutes before going into sleep mode. If your mobile device is not finding the device.
XCOR PRO Enhancement
The XCOR PRO is designed for hearing protection, so your hearing is protected even in the enhancement mode. It provides three volume levels: Low (Default), medium, and loud. To activate the hearing enhancement, please long press on the AXIL Faceplate
XCOR Enhancement
First Power the units on by long pressing the AXIL Faceplate. Highlighted in green and blue. To change modes, you press the rectangle button. The mode you are in will be indicated by voice notification. "Protection Mode" Or "Hearing Enancement Mode.
GSX Charging
The GSX is designed to only charge with the charging the cable that comes with it. If you need a new cable, you may purchase one here: https://goaxil.com/products/charging-cable-usb-cWhen charging the unit, please ensure the hearing enhancement is in
GSX: Bluetooth Connection
If your device is not pairing with the GSX, please turn the device off and restart it. Then try pairing again. The GSX is designed to connect to one bluetooth device at a time. So, it must be forgotten from any device you may have previously connecte