Replacement Policy for XCOR and XCOR PRO ComponentsUpdated 2 months ago

AXIL does not offer replacement of individual earbuds or charging cases.

What This Means

• If your earbuds or charging case are lost, damaged, or malfunctioning, AXIL cannot provide a separate replacement for that part.

• Warranty coverage applies only to the complete device as purchased.

Recommended Actions

• Care and Storage: Keep your earbuds and charging case in the included carrying case when not in use to prevent loss or damage.

• Full Device Replacement: If your device fails or is defective, please contact AXIL Customer Support to discuss warranty options for a full device replacement. 
  [email protected]

Why AXIL Does Not Replace Individual Components

Individual parts, such as earbuds or charging cases, are designed and tested to function as part of the complete device. Replacing single components may affect performance, safety, and warranty coverage.