Charging Your XCOR and XCOR PRO EarbudsUpdated 2 months ago

If your XCOR or XCOR PRO earbuds are not charging properly, please follow these tips to ensure proper charging and device care.

1. Use the Included Charging Cable

• Always use the USB-C cable provided with your XCOR or XCOR PRO units.

• Using third-party cables will cause the units not to charge correctly

2. Position the Units Correctly

• Place your earbuds upright in the charging case.

• Ensure the earbuds touch the charging connectors.

• Gently press down on the earbuds to confirm a solid connection.

3. Remove Protective Film

• Check the charging ports and the inside of the charging case for blue or clear plastic protective film.

• Remove any film to ensure proper charging.

4. Consider Removing Ear Tips

• If earbuds are not sitting correctly, remove the foam or silicone tips before placing them in the charging case.

• This helps ensure the earbuds make full contact with the charging connectors.

5. Verify Both Earbuds Are Charging

• Sometimes, if one earbud is fully charged, the charging case may indicate it is fully charged and the logo may turn white.

• Always check that both earbuds are sitting correctly and touching the charging ports.

• Gently press down on both earbuds to confirm they are fully connected.

Need Assistance?

If you continue to experience charging issues, please contact AXIL Customer Support:

• Email: [email protected]

• Phone: 801-566-0240

Our team is here to help ensure your XCOR or XCOR PRO units charge and operate correctly.